Cancellation policy

Purchases

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. Please review this carefully and contact us immediately if anything is incorrect.
  • Payment: We accept major credit and debit cards. All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable.
  • Pre-Orders: Orders placed prior to our launch date are pre-orders. By placing a pre-order, you acknowledge that your order will be dispatched within the estimated 4-6 week timeframe from order date, not immediately.

Cancellations

  • Before Dispatch: You may cancel your order at any time before it has been dispatched for a full refund. To request a cancellation, please contact us at info@themouthtape.com as soon as possible with your order number and the subject line "Cancellation Request." We will confirm your cancellation and process your refund within 5-7 business days.
  • After Dispatch: Once your order has been dispatched and a tracking number issued, it can no longer be cancelled. You may return the item upon receipt in accordance with our Refund Policy.
  • Pre-Order Cancellations: Pre-orders may be cancelled at any time before dispatch for a full refund. Given the 4-6 week dispatch window, we ask that cancellation requests be made within 14 days of placing your order where possible, to allow us to manage production planning effectively.

Subscriptions

  • Cancelling a Subscription: Subscriptions may be cancelled at any time via your account portal, or by contacting us at info@themouthtape.com. Cancellations take effect from the next billing cycle, any orders already processed and dispatched within the current cycle cannot be cancelled or refunded under our change-of-mind policy.
  • Pausing a Subscription: If you would like to pause rather than cancel your subscription, please contact us and we will assist you.

Refunds

  • Processing Time: Approved refunds are typically processed within 5-7 business days from the date of approval, depending on your payment method and financial institution.
  • Refund Method: Refunds are returned to the original payment method used at the time of purchase.
  • Full Policy: Please refer to our Refund Policy for full details on returns, exchanges and your rights under the Australian Consumer Law.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns about this policy, or to submit a cancellation request, please contact us at hello@themouthtape.com

RRAN INNOVATIONS Pty Ltd, trading as The Mouth Tape